Mobile contract worry :(?

i have a H3G (Three) mobile phone contract directly from Three which is utter rubbish.


Firstly they sold me a Nokia 6230, a phone which requires no introduction. It crashes more than it works. Its got dust clogging up in the screen (which u cant clean) The mobile to pc interface hardly works and the software is absolutely useless.





Now, I am being also charged exhorbitantly for anything i do other than strictly using free minutes. If i wish to cancel the contract, but they tell me i have to pay the remainder of my monthly rentals upto Apr 07 (when my contract expires).


I am sick of this %26amp; I wish to get a good contract.


Is there someway i can get out of this mobile-trap??


(I live in London)

Mobile contract worry :(?
When I worked as a mobile phone salesman, the biggest issue I would encounter is the person stuck in a 'dead-end' deal where they have a significant portion of their contract remaining, and are unhappy with what they are receiving.





You are normally 'locked' into a contract for either 12,18 or 24 months, so it is important to make sure that the deal you sign up for will still benefit you when you are coming towards the end of your contract.





If you are experiencing problems with the handset, bear in mind that you are covered by a manufacturer’s warranty, and many of the problems you are describing can be sorted out quite quickly. Mobile phones are essentially small computers, which, like Windows sometimes has updates provided for it. You can receive software flashes/updates under your warranty, so I would advise that you contact an approved service centre. If you go to http://www.apps.nokia.co.uk/clubnokiaser... you can find the nearest one.





In terms of your free minutes issue, I would suggest contacting 3 customer services to see if you can move on to a tariff that suits your needs. Normally you can change the 'package' that you are on however there can be limitations if you wish to reduce your tariff.





If either of the above is not possible, you have a couple of options available. Firstly you could write to the complaints department and explain that you are not happy with the service that you are receiving. In some cases people have been able to come to some sort of compromise. Secondly, some independent mobile retailers may offer to 'buy' you out of your existing contract, and in the process sell you a new phone on a new tariff... However it isn't always easy to find someone that will oblige. Thirdly, you could reduce your existing tariff to the bare minimum and take out a second contract with the deal that will suit your needs. This is what quite a few people do, however it means that you will be paying for two phones for a little while.





In disputes with your mobile service provider, I would always advise that you continue to pay your bills in a timely fashion, don't threaten not to pay, because you will only end up with a bad credit history!!!





When purchasing a mobile phone, it is important to select a phone that has all the functionality that you need. Also when selecting a tariff, don't jump at the offers for cash back, free Xbox, unlimited texts for 3 months etc..etc..etc.. You need to look at the basic offerings for each tariff, and decide if what they give you after all the free stuff has ended will suffice. It is important to not fall for the sales pitch, but to hunt around, check the deals available from all service providers, and to make an informed and sensible decision in your own time!





Also, please remember that if you enter into a contract for a mobile phone, generally you have 14 days to cancel the contract if you are unhappy with what you have signed up for… This is known as a ‘cool-off’ period.








Best of luck!
Reply:With landlines, the only way to break a contract early is to move somewhere with a post code they don't service. So tell them you are emigrating to Australia, that might be your best bet.





But also, a lot of serious hardcore complaining could do it. Write letters, call them constantly, etc.
Reply:Tell them you are getting very poor reception from their service. They are not providing the service for which you are paying for and therefore, you are allowed under the t%26amp;c's to cancel the contract early without being charged any fees or having to pay for the remainder of the contract.





If they as you why it has taken so long for you to tell them this problem, then tell them you have just moved to another area, like Hartfordshire (Hatfield) where reception is very poor.





You can get cheap new phones from here. They are part of the carphonewarehouse group and very cheap.





http://www.e2save.com/?money4me5758494
Reply:Unfortunately they have you over a barrel legally on this one. What they have told you forms part of a standard mobile phone contract. All the companies would tell you the same thing, however you are entitled to a working phone under the manufacturers warranty. You have 3 choices, continue using it until the contract runs out, drop the price plan to the lowest possible charge and stop using it, or sell the phone to try and make some money back to pay the cancellation fee. You're going to have accept this as a lesson learnt.
Reply:AT%26amp;T in the US did me wrong and they wouldn't rectify what they had done...So I contacted corporate and threaten to write all of the senior staff and the board of directors...they cancelled my account and wrote off the rest of my bill.
Reply:first of all 3 doesnt sell the nokia 6230, which means two things, 1st you are duppy and you dont even know what handset you have. 2nd its actually the 6280 nokia that you are talking about.





if you have issues with the handset you can send the phone for repair, either book the repair with customer service directly or visit a 3 store and can send it and you have to collect it from there.





if you reach the point that the phone continues to have issues, not being solved, after sending the phone for repair 3 times its within your rights to request a replacement handset.





as far as the charges that you are talking about, 3 offers about 10 different tarifs with inclusive packages of minutes, texts, videocalling minutes, video messages and certain amounts allowance for downloads. Check online or visit a 3 store to find out what tariffs are there, and also go through your previous bills so get an idea what you are using. if you dont do that then you got only yourself to blame for choosing the wrong tariff in the first place.





also check out from Planet 3 on your handset, under services, under My 3, under My usage your allowances so you will know when to stop, or at least control the usage.





i m guessing that you had a 12 upgrade and you specifically chose to stay on your tariff that only gives you minutes and nothing else. Again, thats you mistake, if you were and still are clueless of your needs then seek advice. otherwise Caviat Emptor! how do i know this? i read you like an open book, you are either on Videotalk 500 or Videotalk 750. these are the only two tariffs that only give you minutes and are old and discontioued. Your idea was cheap cheap cheap, line rental, they gave you a deal that you couldnt refuse like stupid amounts of discount but know you are paying for it, quite literaly.





Final thing. the network has no responsibility over the handset, 3 doesnt make the handsets. your 6280 was made by Nokia but of course i dont hear you say anything about Nokia. The specific handset was probably the worst that Nokia ever made and the issues that you mentioned are common even if you bought the handset with another network provider.





the earliest you can do your upgrade in February 07 if you visit a 3 store.





everyday i deal with people like you, your ignorance is blinding and the first think you do is blame the network for everything and accept no responsibility of your mistakes
Reply:I think three offers one of the best deal in the UK.I am on 3 network myself.When you get your phone from them you can use it for a week and return it if you are not happy.Even after that you are entitled to one year guarantee.Sometime you might have gone for a package where you do not use some of the features.If that's the case be critical about the contract package next time.A friend of mine also seriously hate T mobile for his experience with them.Haven't said all these still look for bargain else where.

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